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Home CX Customer Satisfaction

Customer Satisfaction

Retention rate is the ratio of employees or customers who remain with the organization over time. It impacts the success of a company.

Retention Rate: How To Calculate It + Mistakes to Avoid

The retention rate is a common metric that is utilized in the fields of marketing, investing, and the workplace. It […]

customer care vs customer service

Customer Care vs Customer Service: Main differences

There is a big difference between customer care vs customer service. Customer care is all about the relationship you have […]

neurosales

Neurosales: What they are & how do it right

How can we get to connect better with our clients? Why won’t some clients let us tell them the day’s […]

The term suggestions, claim and complaints managementcomplaint management describes the management of customer complaints in a company. Its aim is to strengthen customer loyalty as well as quality assurance.

Claim and complaints management: What it is & how to do it

Anticipating the wants and needs of every customer is very difficult. You will have customers who are really satisfied with […]

NPS-formula-calculation

The Best 7 Customer Satisfaction Metrics in 2022

Throughout 2021 the expectations of a great customer experience were not necessarily held to the same standard. The world was […]

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