NPS in Banking Industry: 2025 Benchmarks & Performance
The banking industry has undergone a significant transformation in recent years, with customer experience becoming a critical differentiator — and […]
Customer effort score
Progressive NPS & Customer Loyalty in 2025
Imagine filing an insurance claim after a stressful event and being put on hold for ages, given vague answers, and […]
Allstate NPS & Loyalty Breakdown 2025
In the insurance industry, trust and reliability are key to building long-term customer relationships—but not every provider delivers on that […]
GEICO NPS & Insurance Industry Comparison 2025
What makes policyholders not just sign up for insurance but stay with a provider—and even recommend it to others? For […]
State Farm NPS & Customer Loyalty in 2025
Imagine filing a claim after a fender bender or storm damages your home. Instead of delays and confusion, your agent […]
