Customer effort score

Trader Joe’s NPS in 2025

Imagine your friend calling you and asking for a suggestion about a grocery shop, and you can remember that you’ve […]

In the grocery store industry, our customer service level is one of the most essential elements when building a strong […]

Think about the last time you had a really positive experience at a store or with a service. As you […]

Imagine you’ve had a great experience with a brand—whether it’s your favorite grocery store or a service you use regularly. […]

Picture this: You walk into a bank, and instead of feeling like just another account number, you’re greeted by name. […]