Online Suggestion Box: What It Is and How to Create One
Most customer complaints never reach the people who could fix them. An online suggestion box gives customers, employees, or community […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
How Many Seconds in a Year? — Tuesday CX Thoughts
Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]
Customer Experience Made Better With Aloha — Tuesday CX Thoughts
The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]
Customer Experience Management: Definition, Types, and Metrics
Customer experience management is the practice of collecting, analyzing, and acting on how customers feel at every point of contact […]
Unpacking a CX Problem — Tuesday CX Thoughts
Like most customer experience researchers, I’m always watching trends – both in the innovation and technology associated with customer experience […]
