Five Words You Should ALWAYS Associate With CX — Tuesday CX Thoughts
When talking about customer experience with some practitioners, we tend to get caught up in discussions about customer journey, financial […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer Journey Analytics: What is it & Why is it important
Customer journey analytics helps businesses understand how customers actually move across channels, touchpoints, and time. Instead of reviewing isolated metrics, […]
How to Deliver Value at Every Stage of the Customer Journey – Tuesday CX Thoughts
What makes an experience? We’ve all had them, and experiences can be bad or good. Is it the entire vacation […]
Customer Journey vs Customer Experience: The Difference
So, why does your company need both the customer experience vs customer journey? Aren’t they the same? Not exactly. The […]
My 4 Memorable Approaches to CX — Tuesday CX Thoughts
I’ve been lucky enough to be a part of customer experience research for nearly a quarter-century. In that time I’ve […]
