Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Retention Rate: Formula, Examples, and Tips

Customer retention rate is the percentage of existing customers a business keeps during a specific period. It shows whether customers […]

We have for you the steps to create an effective customer journey and ensure that you are creating an incredible […]

Experience Design focuses on human outcomes. Particularly the level of engagement and satisfaction that the user derives from a product […]

Today we will learn about customer journey dimensions and some recommendations for the enhancement of the customer journey. In the […]

In healthcare, the patient’s experience of care is defined by the patient or family. An individual’s healthcare experience with a […]