Customer Perspective: What It Is & How to Measure It
Dealing with customers isn’t always easy because we don’t see things from their point of view. The strategic success of […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Post-Purchase Survey: What It Is, Questions, and Best Practices
Every sale ends with a choice: treat the transaction as finished, or use it as an opening. A post-purchase survey […]
Online Suggestion Box: What It Is and How to Create One
Most customer complaints never reach the people who could fix them. An online suggestion box gives customers, employees, or community […]
How Many Seconds in a Year? — Tuesday CX Thoughts
Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]
Customer Experience Made Better With Aloha — Tuesday CX Thoughts
The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]
