Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

When In Iceland, Hand Carry Your Luggage — Tuesday CX Thoughts

Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]

Customer Experience (CX) otherwise known by its many other acronyms, many of them containing the letter X, is the result […]

A bad customer experience happens the moment a company fails to meet what a customer expects, whether that means a […]

Customer experience analytics is the practice of collecting and analyzing customer data from every interaction, such as surveys, support tickets, […]

While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]