Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Retention Rate: How to Calculate and Improve It

Customer retention rate is the percentage of existing customers a business keeps over a set period. It tells you whether […]

Knowing how to create a customer journey is one of the most practical things a CX or marketing team can […]

Today we will learn about customer journey dimensions and some recommendations for the enhancement of the customer journey. In the […]

Healthcare experience shapes whether a patient trusts a provider, follows a treatment plan, or quietly switches to a competitor. It […]

A single slow reply or broken promise can undo months of good marketing. Service quality is the standard customers actually […]