Tuesday Morning CX Thoughts – Many Happy Returns
Make it right the first time It is not often that I have to return an item I’ve purchased. I […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
QuestionPro is now the official survey and research partner of NISA Soccer
NISA will employ QuestionPro CX platform to gain insights and deepen the fan experience by enabling real-time, in-stadium, TV, and […]
Insightrix Podcast: Join the conversation with Ken and Sharday about CX
How do businesses create WOW moments? Can organizations with multi-channel touchpoints ensure consistency with their CX programs? Listen to the […]
Kanban Framework: How to Implement it in Customer Mapping
The Kanban framework is one of the most popular project management methods in use today. However, if you’ve never heard […]
Fit the Product to the Customer
Guest Column by Dave Girolamo A #PureMichigan vacation While on vacation in Northern Lower Michigan, a retired couple walked past […]
