Tuesday Morning CX Thoughts – Repeating “Wow!”
Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Tuesday Morning CX Thoughts – Special Treatment
The weekend stay-cation Over the weekend I got to be a visitor in my home state. To celebrate my son’s […]
Tuesday Morning CX Thoughts – Trapping Your Customers
Automatic renewal and CX Some people go to work every morning, I’m one of the fortunate ones who gets to […]
In case you missed it – CX: Theory vs Execution sneak peek
You weren’t able to join us on our CX webinar last week, or had to rush out for a meeting? […]
Retail audit: What it is, types & tips
There are still many stores that don’t know what a shop retail audit is and don’t review or make a […]
