QuestionPro CX recognized by Gartner
QuestionPro is pleased to be named a Niche Player in Gartner’s Magic Quadrant for Voice of the Customer (VoC), 2021. […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Tuesday Morning CX Thoughts – Defining churn when there is no return
Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]
Kanban Framework for Customer Journey Mapping: A Guide
The Kanban framework for customer journey mapping applies a visual, work-in-progress-limited system to the ongoing work of researching, building, and […]
Tuesday Morning CX Thoughts – Are you loyal to your loyal customers?
Low supply and high demand Over this past weekend, we went head-first into the holiday shopping period. Shoppers looking to […]
Tuesday Morning CX Thoughts – Do they know it is Thanksgiving?
Recognition counts It is that time of year where we take a look around us and think about what happened, […]
