Customer Relations: What It Is, Examples, and How to Improve It
Customer relations is the practice of building and keeping healthy, lasting relationships between a business and the people who buy […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer Pain Points: Types, Examples, and How to Find Them
Customer pain points are the specific problems that frustrate people when they research, buy, use, or get help with a […]
Don’t Overpromise — Tuesday CX Thoughts
White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]
Digital Customer Experience: What It Is + Key Stages
Digital customer experience is how easy, fast, and reliable it feels for a customer to get something done with a […]
Time to Resolution: What It Is, Formula, and How to Reduce It
The moment a customer asks for help, a clock starts. It only stops when they get a complete answer. This […]
