Top 12 InMoment Alternatives in 2022

Many people are looking for user-friendly, safe software solutions with device responsiveness, security, and system monitoring because experience management software is a commonly used technology. Discover the top InMoment alternatives for customers who require new software features or desire to test other options.

Customer service and reporting capabilities are other significant aspects when comparing alternatives to the InMoment Experience Intelligence Platform.

To help you choose the services you want, we’ll detail the top 12 InMoment alternatives in this blog.

What are InMoment alternatives? 

A company that manages customer experiences is called InMoment. The company offers services that enable other businesses to gather and arrange information on their clientele and the efficiency of their customer support.

InMoment received a 9.0/10 overall rating from a team of specialists after undergoing several thorough tests. The average customer satisfaction rating for InMoment is 100%, which reflects how real customers feel about this solution.

Finding a universal Customer Experience Management Software solution is challenging. Even with a wonderful offer, popular software like InMoment could not meet your company’s needs.

Spend time analyzing the features of the competing goods listed below to find the most acceptable InMoment alternatives. To ensure you obtain the greatest deal, you may also compare them.

You will likely find other services with comparable or even higher ratings if you take the time to compare different InMoment options.

Top 12 InMoment Alternatives

Use the selected list below to compare InMoment alternatives for your company or group. Make an informed decision for your company by comparing features, pricing, and more from InMoment alternatives.

  1. QuestionPro:

QuestionPro offers online survey software that lets people get the information they need to make better business choices. The software has tools for creating, distributing, and analyzing surveys. It also provides a platform for polling, mobile research using tablets, and data visualization. It also gives professionals a tool for doing market research.

Features to highlight: 

  • Customizable Branding
  • Surveys & Feedback
  • Alerts/Notifications
  • Multi-Channel Distribution
  • Survey Builder
  • Reporting/Analytics
  • Audience Targeting
  • Contact Management
  • Mass Texting
  • Message Personalization
  • Template Management
  • Third-Party Integrations
  • Offline Response Collection
  • Email Marketing

QuestionPro and InMoment Customer Experience don’t belong to the same category. QuestionPro is in the Survey category. Feedback Analytics and Experience Management are what InMoment Customer Experience belongs into.

  1. BirdEye:

Birdeye is the best-rated all-in-one platform for reputation management and customer service for local companies and brands. Birdeye’s all-in-one platform is used to easily manage online reputation, engage with prospects through digital channels, and learn about customer experiences to increase sales and prosper.

Features to highlight: 

  • Question Branching
  • Skip Logic
  • Data Analysis Tools
  • URL Customization
  • Email Marketing
  • Mobile Survey

Compared to the InMoment alternatives, Birdeye is better regarding support, administration, and requirement fulfillment.

  1. AskNicely:

AskNicely is the only desktop-to-mobile platform for businesses run by people, and it is a recognized industry leader in customer experience management. Your frontline team can now enhance the customer care level they provide daily because we have provided them with feedback, insights, coaching, and brand-aligned service standards.

Features to highlight: 

  • Mobile Survey
  • Data Analysis Tools
  • Email Marketing
  • Question Branching
  • Question Library
  • Skip Logic
  • URL Customization

According to reviews, AskNicely surpasses the InMoment alternatives regarding customer service, usability, and criteria fulfillment.

  1. Churn Zero:

ChurnZero’s real-time customer success platform fights churn. ChurnZero helps organizations evaluate how their customers use their product, assesses their health and renewal likelihood, and automates and personalizes the customer experience through relevant touchpoints, including in-app content. This platform integrates with CRM systems and apps or services.

Features to highlight: 

  • Segmentation
  • Activity Dashboard
  • Task Management
  • Interaction Tracking
  • Email Marketing
  • Contact Management
  • Lead Management

According to reviews, ChurnZero is easier to work with, offers better assistance than the InMoment alternatives, and meets better criteria.

  1. Medallia Experience Cloud:

Medallia Experience Cloud, a recognized SaaS platform, is a global leader in assisting businesses in comprehending, managing, and enhancing the experiences of their clients, workers, and citizens. 

Wherever customers communicate, including via email, social media, digital web and in-app, conversational messaging, and linked devices, Medallia has the most comprehensive capabilities for recording feedback and experience cues.

Features to highlight: 

  • Negative Feedback Management
  • Dashboard
  • Sentiment Analysis

Reviewers claim that Medallia Customer Experience is superior to the InMoment alternatives in meeting needs and providing support.

  1. Reputation: 

Reputation Experience Management is a term we coined. Reputation has transformed how firms use customer input to improve CX. Their technology converts solicited and unsolicited input data into insights that firms use to learn and improve in CX, Operations, and other areas.

Features to highlight: 

  • Dashboard
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Reporting/Analytics
  • Feedback Management
  • Text Analysis

Reputation is said to match needs better, be more useable, and be more straightforward to administer than the InMoment alternatives.

  1. Nicereply:

By gathering instant feedback, you won’t lose out on chances to advance and get better. Increase the insights you receive by using easy one-click CSAT, CES, and NPS surveys from Nicereply. Just once setup, an endless collection

Features to highlight: 

  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • URL Customization

According to reviews, Nicereply outperforms the InMoment alternatives in terms of usability, customer service, and requirement fulfillment.

  1. Zoho CRM:

Zoho CRM Plus is a holistic customer experience platform that combines customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and a dedicated email client for salespeople—all built around CRM. 

To create better customer experiences, it successfully gets rid of data silos and enhances team cooperation.

Features to highlight: 

  • Offline Response Collection
  • Question Library
  • Skip Logic
  • Email Marketing
  • Support Audio/Images/Video
  • Data Analysis Tools
  • Question Branching
  • URL Customization
  • Mobile Survey
  • Site Intercept Survey

Easy to use, transfers data, and centralizes a company’s documentation. Zoho offers customizing choices. Zoho Marketplace lets you install extensions and integrations to improve productivity, sales, and financial management.

  1. Gainsight: 

Gainsight simplifies customer success, product, and community engagement teams to scale effectively, achieve alignment, and comprehensively understand their customers. 

This promotes product adoption, lowers churn, and expands customer communities. 

Features to highlight: 

  • Customer Segmentation
  • Engagement Tracking
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Third-Party Integrations

Reviewers claim that Gainsight outperforms InMoment alternatives regarding requirements fulfillment and customer service.

  1. Survey Monkey: 

SurveyMonkey Enterprise offers seamless integration with 150 business-critical applications, an intuitive user interface for administrators, end users, and survey respondents, and the unmatched speed to insights businesses need to maximize ROI.

Features to highlight: 

  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Library
  • URL Customization
  • Question Branching
  • Support Audio/Images/Video
  • Skip Logic

Reviewers claim that SurveyMonkey Enterprise is more user-friendly, better at fulfilling requirements, and simpler to administer than the InMoment alternatives.

  1. Totango:

Totango’s Composable Customer Success Platform helps firms of all sizes achieve instant value, recalibrate as needed, and scale up.

Google, SAP, and GitHub utilize Totango to acquire real-time customer health data, keep alert to dangers and opportunities, and engage proactively with customers to drive evaluation, onboarding, product uptake, renewal, revenue growth, and advocacy. 

Features to highlight: 

  • Reporting/Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management

Reviewers claim that Totango is superior to the InMoment alternatives in terms of service and meeting needs.

  1. Qualtrics:

Organizations use Qualtrics to collect, organize, and act on experience data (X-dataTM). Teams, departments, and entire organizations utilize the Qualtrics XM PlatformTM to manage customer, product, employee, and brand experiences on one platform.

Features to highlight: 

  • Panel Management
  • Survey Builder
  • Multi-Channel Distribution
  • Reporting/Analytics
  • Benchmarking
  • Face-to-Face
  • Paper-Based
  • Phone-Based
  • Statistical Analysis
  • Survey Sample Management

Reviewers assert that Qualtrics Customer Experience outperforms InMoment alternatives regarding meeting requirements and customer service.

Conclusion

Finding a trustworthy Customer Experience Management Software program that meets your goals while remaining within your budget’s constraints can be a real struggle in some situations.

If you research a range of InMoment alternatives, consider more than just the tools provided. Consider things like pricing, the standard of customer care, the supported mobile devices, and the available integrations.

If you do enough research, you should be able to choose a service that offers all the features you require at a reasonable cost.

Are you prepared to create a workplace where everyone can provide their best effort? You can learn more about getting your team to offer you regular feedback and start improving your business using QuestionPro Workforce.

It could be time to find a mentor if you’re having problems demonstrating your caring for your clients. You may expand your business with the help of QuestionPro CX from us.