Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How could you NOT know – Tuesday CX Thoughts

Organizational Dysfunction No organization, large or small, is perfect. I know some organizations – even some of our competitors – […]

So Much To See, So Little Time The past few weeks have been interesting here where I live. Instead of […]

Creating the link It is with a certain amount of humility that I acknowledge this fact: I am not a […]

Last weekend I visited my favorite bookstore. There was a newly installed huge signboard at the entrance, declaring how they […]

Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]