Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Tuesday Morning CX Thoughts – Weathering the CX Storm

Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]

If you already have a loyalty program in place, it is important that you track certain customer loyalty metrics to […]

Return of vacation This week I’m writing from a remote location while taking some time off. While I have had […]

Defining our destination I have a question that still rings in my mind that was asked of the very first […]

Discovering the unknown In my youth, I spent the summer months visiting my grandparents in New Jersey where I first […]