Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Customer Effort Score: Definition + How To Measure with Examples

The Customer Effort Score (CES) metric measures how much effort customers put forth in dealing with a company. It gives […]

The main reason for the growth in online survey implementation we’ve been noticing each year is the low costs. In […]

Have you ever thought that all the purchases we make involve a buying process before the time of the transaction? We […]

In this digital era where businesses are in constant communication with their audience via social media, many feel the e-newsletter […]

Great customer service is the foundation of any successful organization. It’s that one entity that complements every other aspect of […]