5 simple steps to plan a 360 degree customer feedback survey
With the emergence of DIY survey platforms like QuestionPro, many businesses who had otherwise spend significant resources in outsourcing their […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
5 signs that indicate your business needs to conduct customer experience surveys
Doctors say prevention is better than cure. In the business world have our own version of that when we say […]
How online survey software can increase engagement for your company’s social media marketing campaign
They say if your company is not on social media, it most likely doesn’t exist. Now ofcourse there are several […]
How QuestionPro partnered with Myntra to raise the bar on e-commerce customer experience using survey software in India
If Flipkart is for electronic gadgets then its acquired sister firm – Myntra, is for everything required for a classic […]
How to Use Net Promoter System in Customer Feedback Program
One of the industry standards for determining customer satisfaction and loyalty is the Net Promoter Score system. If you haven’t […]
