Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Detractor Recovery: Save the Day!

Not Every Experience is Rosy In my last blog post, I talked about how to activate your promoters to amplify […]

Beyond reason customer loyalty I have long been inspired by the CEO of Worldwide, Saatchi & Saatchi, Kevin Roberts’ theory […]

Here’s the difference For many different reasons, one thing I can conclude about working in customer experience measurement: Net Promoter […]

Build customer loyalty I had a really interesting experience the other day related to – how to build customer loyalty […]

Reputation can get destroyed in the blink of an eye Once upon a time, there was a company that thought […]