So, where does the “social” in social media come from?
Have you been asked that question lately? In business, it’s akin to children asking their parents where babies come from. […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Increase your profits by getting rid of difficult customers
Do we really ought to work with unappreciative customers? I’ve been told that every business has to work with “Difficult […]
Small talk is big business
Positive word-of-mouth I listened in on a recent Word of Mouth Marketing Association (WOMMA) webinar in which John Moore, of […]
How to use social media to supplement your research
Let’s talk about research If you’ve been in the market or customer research business for longer than 20 years, then […]
My partner in crime: My customers!
Why do we love our customers using our tools? The fascinating thing about launching new services and products is the […]
