NPS

H-E-B NPS & Customer Satisfaction Score in 2025

H-E-B’s NPS in 2025 is 63, according to QuestionPro’s Q1 2025 Benchmarking NPS and CSAT Report. That is nearly double […]

Bank of America’s NPS sits at 46 in 2025, five points above the banking industry average of 41, according to […]

JP Morgan Chase and Co’s NPS score for 2025 moved more than almost any other major bank tracked this year, […]

Aside from reputation, what other factor is crucial for trusting a bank? The answer is clear: Customer Satisfaction. The most […]

One bad interaction is all it takes. PwC’s Future of Customer Experience research found that 32 percent of customers abandon […]