Business is good, but are your customers happy?
A Shock to the (Business) System Usually seen as a funny prank, especially when it is on video, is the […]
CX
Do you miss your customers?
Last week, I wrote briefly about our annual QuestionPro user conference XDay. Last night and into this morning, I had […]
Do your customers miss you?
Pausing Can Be Noticed Over the past month, we had quite a bit going on at QuestionPro. Exciting events with […]
User Experience Research: Definition, Types, Steps, + Uses
Have you ever noticed how your favorite applications and websites appear to read your mind? How do they smoothly anticipate […]
How will transactional NPS shape the future of CX?
Transactional NPS is an indicator that aims to know customer satisfaction at a more granular level; that is, it offers […]
