Customer satisfaction surveys during and after COVID-19
It’s been some time since the COVID-19 pandemic outbreak, and individuals and organizations have adjusted to this new paradigm. A […]
CX
Which metrics should you track to boost customer retention?
Customer retention is an excellent measure for checking how loyal your customers are. Consumer retention is essential to avoid huge […]
Are you confident in your customer trust?
Subscriptions to capture customers A current trend is the building of a subscriber base with customer trust for your products. […]
Effectively using your Net Promoter Score results
Net Promoter Score (NPS) helps gauge consumer loyalty and satisfaction. Using that score, you can understand where you stand with […]
The Customer Experience “Experience” Part 2
All in a day’s work Shopping in today’s world is a little different. Gone are the days of simply going […]
