Mind the Gap – Closing the Divide Between CX and What Actually Happens in the Real World
“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” […]
CX
Criteria to Evaluate Suggestions
Employee feedback, customers suggestions, new ideas – it’s great to be gathering such a rich source of data, but what […]
Changes to the QuestionPro CX navigation
Our customer experience platform, QuestionPro CX, is getting a navigation makeover! All the features you have come to expect while creating, […]
Customer Effort Score: Definition + How To Measure with Examples
The Customer Effort Score (CES) metric measures how much effort customers put forth in dealing with a company. It gives […]
What is Strategic Analysis?
Content Index What is Strategic Analysis? Types of Strategic Analysis Strategic Analysis and Market Research Strengths of Strategic Analysis Weaknesses […]
