How can gamification help improve your customer experience (CX)
What is gamification? Gamification is defined as adding game-like features to your products to improve customer engagement. Brands that adopt […]
CX
What can CX dashboards do for you?
We all love surprises – Except when we don’t I’m fortunate in that I really enjoy my job. Part of […]
The challenge of a CX culture
An extra smile goes a long way A common expression – especially in Customer Experience (CX) – is to tell […]
Contactless experience measurement
Within a short period of time, COVID-19 took over our lives and forced us to rethink the way we experience […]
Let employee experience work for your customer experience
Service is evolving I came across a great story this past weekend. It isn’t often enough that there are positive stories […]
