Changes to the QuestionPro CX navigation
Our customer experience platform, QuestionPro CX, is getting a navigation makeover! All the features you have come to expect while creating, […]
CX
Customer Effort Score: Definition + How To Measure with Examples
The Customer Effort Score (CES) metric measures how much effort customers put forth in dealing with a company. It gives […]
What is Strategic Analysis?
Content Index What is Strategic Analysis? Types of Strategic Analysis Strategic Analysis and Market Research Strengths of Strategic Analysis Weaknesses […]
Online Survey: What it is, advantages & examples
The main reason for the growth in online survey implementation we’ve been noticing each year is the low costs. In […]
Measuring Customer Experience: CSAT vs NPS surveys
“Your most unhappy customers are the greatest source of learning and making sure you measure the right metrics is key […]
