Patient Satisfaction Score: Importance + How to Calculate It?
Going to the doctor or hospital isn’t exactly anyone’s idea of fun. But what if every visit could be a […]
CX
True Closure In Customer Experience | Tuesday CX Thoughts
Tuesday CX Thoughts is a space where Ken Peterson, QuestionPro’s Director of CX, shares insights on the industry with real-life […]
Customer Repurchase Intention: What Is It & How to Boost It?
Repeat customers are the heartbeat of any successful business. But do you know how companies turn a one-time buyer into […]
User Experience is about Customer Experience | TCXT
Welcome to this edition of TCXT, where Ken Peterson, Director of QuestionPro CX, shares insights from everyday moments that shape […]
Customer Experience Books: Top 10 Best Reads in 2025
Success is only possible if your customers are satisfied. Successfully delivering an exceptional customer experience (CX) is an ongoing process […]
