Was The Experience Memorable? — Tuesday CX Thoughts
The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]
CX
Closed-Loop Management: The Key to Customer Centricity
When customers provide negative feedback, it often goes unnoticed or unresolved, leading to customer churn or reduced loyalty. Closed-loop management […]
Net Trust Score: Tool for Measuring Trust in Organization
Net Trust Score (NTS) is a great way to quantify and understand stakeholders’ trust in an organization. Unlike traditional metrics […]
Are We Asking the Right Things at the Right Time in the Right Way? — Tuesday CX Thoughts
I’m just back from a lovely week’s holiday in the South of France. Sunshine, family, pastries, copious Rosé, and you […]
Customer Experience Lessons from 13,000 Feet — Tuesday CX Thoughts
I always thought skydiving would be like the rush you get on a roller coaster or that sudden jolt when […]
