Personalization in an Impersonal World — Tuesday CX Thoughts
Guest post by Scott Steele I recently reached my one-year anniversary in my role as Program Director for KHTQ-FM Rock […]
CX
Powerful Messages About Failure — Tuesday CX Thoughts
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]
Customer Service Reviews: What They Are & How to Manage
Many customers place a high value on both positive and negative customer service reviews. Positive customer service ratings reassure customers […]
Social Media Sentiment Analysis: What is it + How to Conduct
Social media sentiment analysis is a technique businesses can use to understand how to communicate with customers and learn how […]
Customer Connection: What is it, Importance + Best Practices
Your customers want more than just the solution your product promises. They also want you and your team to be […]
