Redefining the Restaurant Customer Journey — Tuesday CX Thoughts
When you think about your sit-down restaurant experiences, are there any that really stand out to you? Sure, I could […]
CX
Service Blueprint: What It Is, Key Components, and How to Create One
A service blueprint is a diagram that lays out every action, person, and system involved in delivering a service, from […]
Service Profit Chain: What it Is + Step-by-Step Guide
Researchers at Harvard University came up with the service-profit chain. It talks about how the happiness of workers affects the […]
Three Emotions that Really Matter in CX — Tuesday CX Thoughts
Technology is amazing. We continue to explore new areas in customer experience strategy, such as machine learning in customer service, […]
Servqual: What it Is + How To Understand the Model
Servqual is a model that is generally used to measure service quality. It was made by Parasuraman, Zeithaml, and Berry. […]
