You Can’t Please Everyone — Tuesday CX Thoughts
A few weeks ago, I wrote about “mass personalization.” The idea that you can make a mass message feel personal […]
Tuesday CX Thoughts (TCXT)
Welcome to TCXT, where every Tuesday, our QuestionPro team from all over the world brings you stories and reflections on the latest in customer experience.
Check out our most recent stories, grab your favorite drink and start reading!
The Evolution of Customer Experience — Tuesday CX Thoughts
Optimizing individual touch points to improve experience is no longer enough. To truly inspire customers and build long-term relationships, companies […]
Mass Personalization is not Personalization! — Tuesday CX Thoughts
Customers can be demanding. They want a good price. They want variety. They want fast service. They want personalization. They […]
Was The Experience Memorable? (Part II) — Tuesday CX Thoughts
As I mentioned in my prior blog post, the last few weeks have been quite busy. Kids returning to their […]
Was The Experience Memorable? — Tuesday CX Thoughts
The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]
