The unit of analysis is the people or things whose qualities will be measured. The unit of analysis is an […]
Unit of Analysis: Definition, Types & Examples
15 Best Customer Experience Management Software
The likelihood that customers will stick with your service over the long run vs. switching to a competitor is greatly […]
Do You Remember Jeff? — Tuesday CX Thoughts
Your mind is already wandering…do I know Jeff? Is he famous? Was he memorable? Did he do something important? Was […]
Comparative Analysis: How to Write It & Examples
When a business wants to start a marketing campaign or grow, a comparative analysis can give them information that helps […]
Conformity Bias: What It Is, Types, Tips & Examples
We’re going to look at conformity bias, also known as the bandwagon effect, which is one of more than a […]
