Customer surveys are a vital part of any marketing plan. You can find out the pros and cons of doing […]
Post Purchase Survey: What It is + Best Practices
Free Online Suggestion Box: What It Is + How to Implement It
Many companies believe it’s better to ignore customer comments and suggestions to adhere to their strategy. These companies are the […]
Testimonial Questions: What They Are & Free Examples
Customer testimonials are essential to the success of any company. Good testimonials show the value of your business, build trust, […]
Leadership Style Survey: Definition + Sample Questions
The old adage says that “leaders are made, not born.” It couldn’t be more spot-on. Indeed, when we first enter […]
3 Types of CX Insights For Your Business – Tuesday CX Thoughts
In the customer experience industry, too often I see companies using the terms data, analytics and insights interchangeably. This is […]
