Customer Data Infrastructure provides the technical foundation required for today’s customer-first businesses. Companies can use CDI to automatically collect, integrate, […]
Customer Data Infrastructure: What it is, Types + Tips
Employee Absenteeism: What it is + How to Decrease It
When people don’t show up for work, it directly affects productivity. Employee absenteeism can delay projects, undermine customer satisfaction, and […]
Employee Attitude: What it is & How to Improve It
Employee attitude is essential. Why? Because workplace etiquette is vital to productivity and success. It influences how we compensate individuals […]
When In Iceland, Hand Carry Your Luggage — Tuesday CX Thoughts
Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]
Customer Service Process: What is it & how to implement it
In an increasingly personalized world with more demanding prospects, a customer service process becomes essential to meeting these expectations. To […]
