It is critical to understand your digital touchpoints and how they impact customer perception and brand loyalty. According to a […]
Digital customer experience: What it is + Stages
Subgroup analysis: What it is + How to avoid mistakes
The first step in conducting a subgroup analysis is to define the groups you want to include in your study. […]
Gamification in eLearning: What it is + Guide
Gamification in eLearning has been emerging as an innovative technique to engage learners. Gamification uses gameplay features or elements in […]
Time to Resolution: What it is & How to Calculate it
As soon as your client reaches out, asking for support, the clock starts ticking. It will not stop until that […]
Body Check Form: What they are + Free Guide
If you’re like most people, you probably don’t enjoy feeling uncomfortable. That’s why it’s important to know how to comfort […]
