While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]
3 Takeaways From XDay Spring 2022 – Tuesday CX Thoughts
Continuous Listening Strategy: How to Build One That Works
A continuous listening strategy replaces the once-a-year engagement survey with ongoing employee feedback. It gathers input across the entire employee […]
Customer Happiness: What it is & How to Measure + Achieve It?
It can be difficult to win customers’ hearts and minds. What do they want? Knowing what they want and keeping […]
Quasi-experimental Research: What It Is, Types & Examples
Much like an actual experiment, quasi-experimental research tries to demonstrate a cause-and-effect link between a dependent and an independent variable. […]
Data processing in research: What is it, steps & examples
Data processing is often misunderstood as data manipulation or data analysis, but it is much more than that. Multiple decisions […]
