How to center your product around the customer experience

Customer Experience (CX) is generally described as the interaction of an organization and a customer. This interaction includes a customer’s […]

How to build a product focusing on customer experience

There’s been a new wave of thought in SaaS in the past few years with a streamlined focus: Customer Experience. […]

Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]

A couple of months ago, we organized a webinar on employee burnout. We had the idea to kick start the […]

Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]