What is customer engagement? Definition: Customer engagement may be defined as the connection and interactions that exist between a brand […]
Customer Engagement: Definition, Benefits & Examples
The crystal ball
The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]
A house of card-sorting : And the categorizing begins
Are you designing a website, but you have no idea how to organize all of your content for your customers […]
Research problem: Everything a market researcher needs to know
A research process includes several steps that assist individuals involved in a study in conducting successful testing. Defining a research […]
What is a Customer Satisfaction score or CSAT score?
Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]
