Definition A customer experience (CX) strategy is the collective effort of an organization’s employees to define, design, and improve customer […]
Build a great customer experience (CX) strategy with these key elements
Anchored MaxDiff Scaling – Making MaxDiff BulletProof
What do you value more jungle or beaches, sweet or savory, bright colors, or dark colors? These rudimentary options all […]
Communities feature update! Topics revamp for better community insights management
Engaging community members and keeping them involved in participating in community discussions is what differentiates a strong community from a […]
Building relationships: Beyond CX measurement
Last week, in a virtual networking discussion during introductions, someone asked me, “Why am I so interested in CX?”. None […]
An Employee Experience Framework to Improve Engagement
Employee experience framework is a critical factor in the success of any organization. Engaged employees are more productive, committed, and […]
