Last week, in a virtual networking discussion during introductions, someone asked me, “Why am I so interested in CX?”. None […]
Building relationships: Beyond CX measurement
An Employee Experience Framework to Improve Engagement
Employee experience framework is a critical factor in the success of any organization. Engaged employees are more productive, committed, and […]
Feature update: You can now add up to 50 additional custom variables to your CX projects
When conducting customer research, you have to factor in many variables; you have so many apart from the generic demographics. […]
Time to state the obvious – surveys are essential
There’s a lot of unknowns floating around these days. You would think watching the news, following industry leaders, reading medical […]
Customer experience amid decreasing value
Over the past two weeks, I got to watch a company destroy itself in the minds of its customers. The […]
