India’s digital economy is experiencing a profound transformation and the QuestionPro India data centre is testament to this growth. As organizations accelerate their dependence on data-driven decision-making, their expectations around security, compliance, and sovereignty are also evolving. Enterprises across sectors are now reassessing where their data resides, under whose jurisdiction, and with what guarantees of stability.
For QuestionPro, the message has been clear for quite some time:
Clients want their data hosted in India; securely, locally, and in full compliance with India’s governance frameworks.
Today, we are proud to announce the launch of the QuestionPro India Data Centre, a major milestone designed to address India’s unique digital priorities. This expansion is not merely a technical upgrade; it is a strategic response to consistent client demand, regulatory evolution, and a shifting geopolitical environment that has heightened the importance of data sovereignty.
In this comprehensive announcement, we outline why the India Data Centre matters, what led to its creation, and how it will empower organizations to operate with confidence, compliance, and continuity in a rapidly changing world.
Why We Built the India Data Centre: Listening to Our Customers
Over the last several years, our conversations with Indian enterprises; across BFSI, healthcare, education, government, IT/ITeS, and large-scale corporates, have pointed to one unmistakable trend:
Indian organizations now prefer, and in many cases require, that their data be stored within national borders.
This came from three major areas of client feedback:
1. Strong Internal Data Governance Requirements
Organizations increasingly face stringent internal reviews from their security, compliance, and legal teams. These internal audits often mandate that platforms handling sensitive customer, employee, or citizen data must satisfy one key condition:
Data residency must be in India.
Institutions with strict governance standards are especially concerned with:
- Control over where data physically resides
- Transparency around access and jurisdiction
- Reduced exposure to foreign legal frameworks
- Simplified audit trails
For such organisations, local hosting is not a preference, but a prerequisite.
2. A Shift Towards Local Compliance Driven by DPDPA
The introduction of the Digital Personal Data Protection Act (DPDPA 2023) has fundamentally shifted the regulatory landscape. Industries that previously allowed cross-border hosting are now rethinking that stance due to:
- Stricter requirements around consent
- Higher accountability for data processors
- Clear rules for cross-border transfers
- Enhanced expectations for data security and minimisation
Clients repeatedly expressed the need for infrastructure that aligns seamlessly with India’s regulatory direction—and this reinforced our decision.
3. Large-Scale Programs Requiring Local Hosting for Approval
Many organisations run high-volume initiatives through QuestionPro, such as:
- Enterprise-wide customer experience (CX) operations
- Employee lifecycle feedback platforms
- Healthcare and patient experience programs
- Consumer research studies a national scale
- Government and PSU projects
- Education sector digital surveys
Several of these cannot be approved unless the data is stored within India. A local data centre removes this barrier and expands the possibilities for broader engagement.
The Geopolitical Context: A New Era of Data Sovereignty
Beyond enterprise and regulatory needs, the global geopolitical climate has influenced how nations and businesses view data movement. Countries around the world are prioritising digital sovereignty and reassessing their dependencies on external infrastructure.
India is no exception.
In a world shaped by shifting international relationships, economic dependencies, and cross-border data considerations, Indian businesses have become more cautious about placing sensitive data in foreign territories—especially when those regions fall under different legal jurisdictions.
Many organisations voiced concerns about:
- The stability of global data flows
- Potential diplomatic or policy-driven disruptions
- The implications of foreign government access
- Vendor concentration risks
- Cross-border dependencies during crises
These concerns reinforced a central conclusion:
Indian enterprises need a data hosting environment that is insulated from external volatility and aligned with India’s national priorities.
With this backdrop, the QuestionPro India Data Centre reflects our commitment to providing stability, clarity, and confidence in an unpredictable global landscape.
Introducing the QuestionPro India Data Centre
The new India Data Centre is purpose-built to deliver the highest levels of speed, security, sovereignty, and compliance for Indian clients. It functions as a dedicated hosting environment entirely within India, ensuring that organizations can operate without cross-border concerns or performance barriers.
This initiative aligns with our broader mission:
‘To empower organizations with insights while ensuring full trust in how their data is collected, stored, and processed.’
Key Advantages of the India Data Centre
1. Full Data Residency Inside India
All data, such as , customer, employee, citizen, respondent, and operational, will remain within Indian borders.
This eliminates cross-border transfer risks and simplifies adherence to:
- DPDPA requirements
- Internal audit guidelines
- Vendor risk assessments
- Public sector guidelines
- Industry-specific compliance frameworks
For organisations concerned about exposure to foreign jurisdictions, local residency offers unmatched peace of mind.
2. Strong Alignment with DPDPA Requirements
The India DC reduces regulatory friction by ensuring:
- Localized processing
- Clear jurisdictional boundaries
- Better transparency for audits
- Minimized compliance complexity
As India moves towards a more structured and privacy-focused digital environment, the India Data Centre positions enterprises ahead of the curve.
3. Enhanced Security & Localized Access Controls
Security is at the core of the India DC, with features such as:
- End-to-end encryption
- Role-based access controls
- India-based backup infrastructure
- 24/7 monitoring
- Redundant failover systems
- Incident response managed locally
Together, these measures ensure that sensitive data is protected with enterprise-grade reliability.
4. Faster Speed, Lower Latency & Improved User Experience
Local hosting drastically reduces data travel time. This leads to:
- Faster survey load times
- Quicker dashboard refresh rates
- Smoother analytics processing
- Higher response rates
- Better performance at scale
Enterprise teams benefit from faster insights, while respondents experience a more seamless interface.
5. Purpose-Built for High-Trust, Regulated Industries
Industries with strict compliance mandates will see immediate advantages, especially:
- BFSI
- Healthcare
- Public Sector & PSUs
- Education
- IT & Consulting
- Research agencies
- Large enterprises with global governance standards
For many of these, India-based hosting is not just preferred—it is mandatory.
A Strong Foundation for Mission-Critical Programs
The India Data Centre is designed to support large, complex, high-volume programs such as:
- National customer satisfaction studies
- Multichannel CX programs
- Employee engagement for 50,000+ workforce organizations
- Longitudinal healthcare and patient-experience programs
- Government initiatives across cities or states
- Education-sector assessments and research
- Market studies with millions of respondents
The infrastructure ensures reliability, scalability, and consistent performance, the three elements that are critical for mission-driven operations.
How the India Data Centre Strengthens India’s Digital Insights Economy
India is one of the world’s fastest-growing hubs for digital innovation, analytics, and insight-led transformation. As organizations scale, the need for trustworthy, sovereign, and high-performing platforms becomes foundational.
The launch of the QuestionPro India Data Centre reinforces our commitment to India’s digital future by:
- Enhancing national data sovereignty
- Enabling seamless compliance with local laws
- Supporting enterprises facing global uncertainties
- Strengthening capabilities for regulated industries
- Delivering faster, safer, and more reliable data processing
This investment reflects our belief in India’s long-term growth and our responsibility to support that growth with infrastructure that is globally competitive and nationally aligned.
Our Commitment Going Forward
The India Data Centre is just the beginning.
We will continue investing in India-first capabilities that enhance:
- Platform resilience
- Security infrastructure
- Data processing efficiency
- Compliance automation
- Local service delivery
Our goal is to ensure that organizations across India have the confidence and capability to run insight programs at any scale—without compromise, and without the uncertainty associated with global data dependencies.
Conclusion: Built for Trust. Built for India. Built for the Future
The QuestionPro India Data Centre is more than a response to compliance or performance needs—it is a strategic foundation for organizations navigating the complexities of today’s geopolitical and regulatory environment.
It empowers Indian enterprises with:
- Local data residency
- Regulatory clarity
- Stronger security
- Faster performance
- Better governance
- Greater independence
- Enhanced stability
At a time when data sovereignty is becoming one of the most important strategic considerations for Indian organizations, this new infrastructure ensures that their insights ecosystem is future-ready.
