Everything You Do Is About the Experience — Tuesday CX Thoughts
This is a somber week. I grew up in areas that were exposed to wildfires, every summer in Montana we […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
This is a somber week. I grew up in areas that were exposed to wildfires, every summer in Montana we […]
In a Hurry? We’ve Got You! Listen to this week’s Blog Post Review: Often when we write about customer experience, […]
Are you too busy to read? We’ve got you! Listen to this week’s topic review: I have to admit there […]
In a hurry? Listen to this Week’s Audio-Review: I do not spend much time “browsing the internet”; usually, my online […]
Listen to this week’s topic review: Too often, we get caught up in the world of negative news. Whether it […]