Tuesday Morning CX Thoughts – Weathering the CX Storm
Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]
Return of vacation This week I’m writing from a remote location while taking some time off. While I have had […]
Defining our destination I have a question that still rings in my mind that was asked of the very first […]
Discovering the unknown In my youth, I spent the summer months visiting my grandparents in New Jersey where I first […]
Building that relationship I’m very fortunate to have worked across so many different and varied industries in my career. From […]