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Home Archives for Ken Peterson Page 43

Ken Peterson

Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.

Customer-engagement-Definition-importance-examples-benefits-surveys

Customer Engagement: Definition, Benefits & Examples

What is customer engagement? Definition: Customer engagement may be defined as the connection and interactions that exist between a brand […]

CX-the-crystal-ball

The crystal ball

The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]

What is customer satisfaction score or CSAT score

What is a Customer Satisfaction score or CSAT score?

Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]

QuestionpPro-CX-now-lets-you-schedule-reminders

Feature update: QuestionPro CX now lets you schedule reminders

Communicating with your customers is key to delivering a great customer experience (CX), before, during, or after a purchase. Doing […]

fan-experience-after-covid-cx

COVID-19: Understanding changes to the fan experience

I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]

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