Promoter communities: Co-create with your promoters
Mature organizations that value customer service and measure customer satisfaction, have multiple ways to achieve it. Teams within teams are […]
Communities
Your customers are more important than an NPS score
Since the emergence of the Net Promoter Score (NPS), organizations have based their customer experience and customer satisfaction metrics on […]
Customer Advisory Board: CX Talks, Dallas
Heightened customer experience, customer intelligence, and customer satisfaction form the cornerstone of businesses and any organization that liaisons with direct […]
Four reasons to have an online community
Remember back in the good old days when the community was really a huge part of our lives? Back then, […]
Communities Services – an Extension to the Tool
Creating and managing an online community for market research is fast becoming the preferred research method for organizations. Deep level […]
