Service Recovery: What It Is, Types & Strategies
The key to service recovery is maintaining a low number of bad customer experience reviews and a high level of […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Moments of Truth: What they are + Free Examples
Moments of Truth are undoubtedly a concept you’re familiar with if you’ve been following the customer journey map for some […]
Customer Signals: What they are, Types & Examples
Customer signals help us understand our customers better. Specifically, by defining and using signals at scale, we can know if […]
The Anatomy of A Strike — Tuesday CX Thoughts
Easy To Define We are in the heart of the playoff run for baseball. Some teams are in a good […]
Twitter Sentiment Analysis: What It Is and How to Do It Right
Twitter sentiment analysis uses natural language processing (NLP) and machine learning to classify posts on Twitter, now known as X. […]
