Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Three Legs of the Tripod — Tuesday CX Thoughts

We probably don’t think about it much, but the legs of a chair or table are very important. Without a […]

Data visualization has become an increasingly popular way to analyze trends and find patterns that are actionable and grounded in […]

Let’s start with the obvious. Not all people are ready to buy. We buy because we have a need that […]

We are thrilled to announce that QuestionPro and The National Independent Soccer Association (NISA), have been awarded in the first-ever […]

Celebration Time Due to some unique positioning of the calendar, the past four days could have been a 4-day weekend […]