Customer relations: What they are & why they matter
Great customer relations initiatives focus on treating clients well, answering questions, and exceeding expectations. This strategy helps organizations interact with […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer Success: What it is & Why it matters
We have a lot of competing priorities for any business. There’s one thing that we should always treat as “nice […]
Don’t Overpromise — Tuesday CX Thoughts
White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]
Digital customer experience: What it is + Stages
It is critical to understand your digital touchpoints and how they impact customer perception and brand loyalty. According to a […]
Digital Customer Journey: Definition, Stages & Examples
Defining the digital customer journey (DCJ) our customers follow is critical to offering a good user experience. This process that […]
