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Home CX Consumer Insights Page 21

Consumer Insights

Are You Ignoring Your Competitive Advantage?

You will NOT BELIEVE the meeting I just got out of. Sales Guy:  Yes – we use this engineered raw […]

How to Use Survey Data to Get What You Want

Let’s just get straight to the point.  Wouldn’t you just love it if you showed up at a meeting, talked […]

Revisiting the Gallup Q12 Part 1- Reader Response

There’s nothing quite like an over-the-top headline with an insane promise to get you reading, isn’t there?  But this is […]

The 2 Questions Guaranteed to Increase Your Web Conversions

I’ll bet you never thought you could use surveys to increase your web site conversions!  I’m not sure exactly why, […]

Why I Hate 5 and 7 Point Measurement Scales

One beginner online survey tip is to avoid using Yes/No questions whenever possible.  Instead, you’re supposed to use 5 or […]

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