Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How Many Seconds in a Year? — Tuesday CX Thoughts

Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]

The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]

Like most customer experience researchers, I’m always watching trends – both in the innovation and technology associated with customer experience […]

A customer-centric marketing plan is about more than just knowing how to get leads based on your ideal customer. It’s […]

Do you know what type of information your potential consumer wants or cares about before even considering purchasing something from […]