Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

My 4 Memorable Approaches to CX — Tuesday CX Thoughts

I’ve been lucky enough to be a part of customer experience research for nearly a quarter-century. In that time I’ve […]

Everyone likes free — Except the business As far as prices go in 2022, the price of a gallon of […]

Key Performance Indicator – or commonly referred to as KPI. Seems like a simple and innocuous term until you’ve been […]

Your Customer Agreements A few weeks ago there was a power interruption in my area that lasted nearly ten hours. […]

Building and running a company is not an easy task. Most of us hardly give it a thought when we […]