Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Are We Ready for “Normal”? – Tuesday CX Thoughts

Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]

So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]

What day is it anyhow? I know I’m probably one of the very few, but I really do not mind […]

If your goal is to create a great customer experience, you need to integrate and optimize every interaction a customer […]

The “Old World” Social Media App I have a very vivid memory of my first summer away from my small […]