Customer Review Sites: What they are & Top 9
Customer Review Sites are now an integral part of every customer journey. It is, therefore, essential for companies to deal […]
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Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer Review Sites are now an integral part of every customer journey. It is, therefore, essential for companies to deal […]
Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]
Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]
So many urban legends, so little time Today is my oldest child’s 21st birthday. She has always been observant and […]
What day is it anyhow? I know I’m probably one of the very few, but I really do not mind […]