Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

How to improve customer experience in the Active-COVID world?

Last weekend I visited my favorite bookstore. There was a newly installed huge signboard at the entrance, declaring how they […]

Customer Experience is all about the Perceived Promise A few months ago I was asked to participate in a round […]

QuestionPro is pleased to be named a Niche Player in Gartner’s Magic Quadrant for Voice of the Customer (VoC), 2021. […]

Is a one-time visitor valuable? I recall many years ago walking the central area of Brussels with a client and […]

Low supply and high demand Over this past weekend, we went head-first into the holiday shopping period. Shoppers looking to […]