Insightrix Podcast: Join the conversation with Ken and Sharday about CX
How do businesses create WOW moments? Can organizations with multi-channel touchpoints ensure consistency with their CX programs? Listen to the […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Kanban Framework: How to Implement it in Customer Mapping
The Kanban framework is one of the most popular project management methods in use today. However, if you’ve never heard […]
Fit the Product to the Customer
Guest Column by Dave Girolamo A #PureMichigan vacation While on vacation in Northern Lower Michigan, a retired couple walked past […]
Price Promises Matter – Tuesday CX Thoughts
The broken coupon Code Nothing is more frustrating in the shopping experience than a broken process. The journey is dynamic […]
Tuesday Morning CX Thoughts – Nailing Down Customer Experience
The worst way to book a trip Travel has always been an interesting set of trade-offs for me. Leaving home, […]
